Dialer Campaign Details view

This view displays operational statistics about any single campaign, a configurable graph of campaign details, and live information about agents by period, shift, recycle and campaign. Presented are statistics per campaign including agent rollup statistics and Wrap-up Category summary statistics.

Campaign Performance Statistics

Statistics at the top of the view are updated in real-time to indicate the overall performance of the campaign.  See Dialer Campaign statistics for information about these statistics. Site and Campaign drop lists work together to allow selection of a single campaign to report on. A set of campaign execution controls make it easy to change the state of a campaign. For example, you can Start, Stop, or pause a campaign from this view, without having to open a campaign configuration in Interaction Dialer Manager.

Campaign Details Graph

The graph displays Dialer wrap-up statistics once you select a statistic (total time, total calls, percent calls, average time, or percent time) and an interval (period, shift, recycle, or campaign).

Agent Statistics

The lower right section part of the view displays Dialer agent statistics for all agents.  You cannot display statistics for a single agent, since the view is scoped to summarize the overall status of the campaign and site.