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Interaction Dialer Manager Help
Dialer overall statistics
These high-level statistics summarize Dialer's performance as a whole.
- Active Agents
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The number of agents currently active in Dialer, across all campaigns.
- Calls Per Agent
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The number of calls Dialer needs to place on average, at this moment, to get a connect.
- Calls Per Hour
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The number of calls Dialer will place in an hour.
- Connected Calls
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The number of calls currently connected in Dialer, across all campaigns.
- Proceeding Calls
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The number of calls currently proceeding in Dialer, across all campaigns.
- Total Agents
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The number of agents currently logged into Dialer, across all campaigns.