Contents

Outbound Caller Name and ID

Controls what shows up on called party phones per-campaign or per-call (using contact policies)
Construct caller name/ID from call list columns using policies if wanted
Phone carrier must pass caller name/ID through

Feature Overview

The ability to send Caller ID information is often required for telemarketing. Interaction Dialer provides complete control of over the caller name and ID that is visible to contacts. The name and number out-pulsed when a call is placed can be controlled at the campaign (contact list) level and may be overridden at a per-call level. This is a regulatory compliance feature.

To set caller name and ID at the campaign level, set the Calling Party Name and Calling Party Number campaign properties.

To override at a per-contact phone number level, policies can be used. Dynamic control of caller ID can have a major impact on contact rates and is often needed when dialing on behalf of multiple clients.