Contents

Rule Sets

Rules allow you to optionally automate your campaigns. Rules evaluate a statistic, time, or event to determine whether to carry out an Action that affects the processing of campaigns. A collection of Rules is called a Rule Set.

When a Rule condition is met, it invokes Actions to perform work of some sort. An Action can update a campaign property, send an Email, run a handler, write an Event Log entry, page someone, or pass control to a different Rule Group. For example, a statistic-based rule might send an Email when a campaign goal is achieved (for example Total Calls > 1000).

In the example above, a rule automatically stops a running campaign at 4:00 p.m., but only weekdays.