Contents

Statistic

A statistic rule compares the run time value of a statistic to a user-defined value coded into the rule. For example, a statistic rule might compare the Total Successes to 100, to send an Email when the 100 campaign calls have met the goal for the campaign. Statistic rules create an evaluable condition within the campaign based on either built-in statistics or custom fields within the database. Think of statistic rules as simple mathematical equations. The calculated value is a built-in statistic that may be summed, counted, or averaged. The operation is the type of evaluation to occur and the comparison value is the value to be compared against.

Stat Category

Select a Stat Category. The available categories include:

Statistic

Select a statistic from the Statistic box. A different selection of statistics is available for each category. For example, if you choose a statistic in the Dialer wrap up statistics category, you will be prompted to select a wrap-up Category and wrap-up code also.

Comparison Operator

Select a comparison operator. This drop down sets the comparison operator used to compare a run time statistic to a static value.

!=	Not equal to
<	Less than
<=	Less than or equal to
=	Equal to
>	Greater than
>=	Greater than or equal to

Use equal to and not equal to with care. These operators return true only if the value of a statistic matches at the time when the comparison is performed. In many cases, it is better to use <= or >= instead.

Value

Enter any fixed value to compare to the current value of the statistic.

Evaluation Interval (minutes)

Sets the number of minutes that this rule will wait before evaluating the statistic to see if it is true or false.

Evaluate against calls made since the start of the current Campaign | Recycle

Sets the time period considered by the rule—whether or not statistics are measured from the last recycle of the contact list, or further back to the time when the campaign was started.