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Interaction Dialer Manager Help
Bulk Scrub a Campaign's Contact List
Before a contact list is dialed against, customers are encouraged to bulk scrub the entire list. As a prerequisite, you must configure a DNC source and associate it with a campaign. The campaign being scrubbed cannot be active at the time of the scrubbing, regardless of the DNC source used.
Scrubbing typically removes 30-40% of contacts from being selected for calling, by changing their status to "P" in the campaign's Phone Number Detail table. "P" stands for "purge", to indicate that the number should not be called.
DNC scrubbing does not modify the status field in a contact list, which indicates the overall status of a contact. Instead, it modifies the callable status of individual numbers in the Phone Number Detail table used by the campaign.
To bulk scrub the contact list associated with a campaign:
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In Interaction Administrator, expand the Interaction Dialer container. Then select the Campaigns container.
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Select a Campaign entry.
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If that campaign is currently running, click the Stop button.
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Select the Contact List tab.
- Click the Perform Bulk DNC Scrub button near
the DNC Source drop list.
To perform a bulk scrub, DNC Source cannot be blank. This starts a bulk scrub of this campaign's contacts, by passing batches of phone numbers to DNC.com via HTTP RPC calls, or by matching telephone numbers against a list of do-not-call numbers in a custom DNC table.
During a bulk scrub, Dialer also evaluates the campaign's filter. Contacts that are not allowed by the filter are not scrubbed.
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When scrubbing ends, counts are displayed:
If scrubbing failed, use the Dialer Health View in Interaction Supervisor (a module of IC Business Manager) to obtain details of the event. The view will contain a message titled "DNC Scrubbing failed for Campaign <campaign name>. To find out why scrubbing failed; double-click the message row to open its properties. The description field will contain additional information about the error. See also Messages that can appear in a Dialer Health View in the Interaction Supervisor Help.The categories are:
Category
Description
Wireless
Wireless numbers
Invalid
Numbers that are invalid for some reason (e.g. non-existent area code).
Blocked
Numbers that are not covered by the configured DNC.com settings or that are configured as no-call.
Project Blocked
Numbers blocked by the DNC.com project settings.
DNC
Numbers found in the Do Not Call database.
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Click OK to dismiss the scrub counts dialog.
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If you stopped the campaign before running the scrub, return it to a running state now.
Just-in-Time Scrubbing
At this point, just-in-time scrubbing will be performed automatically whenever the campaign runs, so long as a DNC source is associated with the campaign.
Interaction Dialer will perform just-in-time scrubbing when records are pulled into cache. When Dialer queries contacts from the contact list for its cache, that batch of contacts will be scrubbed before being given to Dialer. For each contact, any callable numbers will be scrubbed and marked appropriately.