Contents

IS_Attr_Status

Definition

This read-only attribute contains the status of the current call record. The status column in the Contact List indicates the overall status of a contact, not the callable status of individual numbers, which is maintained in the Phone Number Detail table. This approach allows a DNC status to be maintained in the PND table for individual telephone numbers associated with a contact. Scripter agents typically see only S, R, or C. The possible values are:

A	The maximum retry attempts for busy, answering machine, no answer etc. have been reached for the record. It will never be called again.
C	A callable record.
D	"D" is assigned to deleted contacts who have asked to have their numbers removed from the Contact List. This indicator is not used with scheduled calls. A "D" can only come from an agent disposition, wherein the callee has been asked to be removed from the Contact List.
E	The contact is excluded from being dialed.
F	A record "flagged" for customer review because all of a contact's numbers are uncallable. For example, if all attempts to dial phone numbers for a contact fail with SIT wrap-up codes, then that contact is essentially uncallable until a new contact column is added or some of the existing numbers are changed. Rather than mark the contact as uncallable, it is flagged with "F" so that customers can change the status back to "C" after they have added a new contact column, or updated contact numbers.
I	"I" stands for In Process. The record selection process has selected this record for processing, and the record has been passed to an Outbound Dialer server. However, the record may not have been dialed yet, and it has not been dispositioned by an agent. When a campaign stops, its active contacts are reset in the ContactList (status changed from 'I' to 'C'), and the active campaign ID (i3_activecampaignid) is used by a stored procedure to ensure that only contacts associated with this campaign are cleared.
O	"O" stands for auto-scheduled call. When the system schedules a call back according to the defined auto-schedule settings, Status is set to O to indicate that a callback has been scheduled, but has not been attempted yet.
R	A record that was rescheduled because the designated agent was not logged in to take the call. If these are campaign wide calls, then if no agents are logged in, calls will be rescheduled with "R" in the status field. If 'ignore recycles' is checked, auto scheduled calls will be distinguished from agent scheduled campaign wide calls and own agent callbacks.
S	A scheduled call. When an agent schedules a call back, Status is set to S to indicate that a callback has been scheduled, but has not been attempted yet.
T	An auto-rescheduled call, meaning that the scheduled call was rescheduled by dialer, but not an agent. This status is assigned to a scheduled callback that failed to reach a contact, and the maximum number of callback attempts has not been reached. When it is, the status will be changed to "D". The call list status will appear as 'C' for auto-scheduled and rescheduled auto-scheduled calls if ignore recycles is not checked.
U	Unusable call record. This status flag designates that the contact will not be called again.

Usage

Read Yes

Write No

Example

<head>
    <script language="javascript">
        window.onload = InitTagValues;
        function InitTagValues() {
            tagStatus.innerText = IS_Attr_Status.value;
        }
    </script>
</head>

<body>
    <p>The call record status is: <em id="tagStatus">[Status]</em></p>
</body>