Contents

IS_Event_PredictiveCallReleased

Definition

This event is generated when a call is disconnected, transferred, or stolen from the call queue. Its prototype is IS_Event_PredictiveCallReleased(CallId). It is generated by Scripter when a call is either disconnected or transferred from the user's queue. The CallId of the disconnected call is passed to this event. This event can be used as a way to make sure an agent dispositions a call. For example, if the call was disconnected, and there was no disposition, you can set up a timer to alert the user that the call was disconnected and they need to disposition the call.

Attributes

CallId: CallId is a string that contains the id of the callObject that has been disconnected.

Example

<head>
    <script language=javascript>
        function IS_Event_PredictiveCallReleased(CallId) {
            // this is not a page where an agent can transfer a call
            alert("The call has been disconnected, or stolen.");
        }
    </script>
</head>