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Interaction Administrator Help
Configure an Exchange provider
To configure an Exchange provider
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In the Mail Configuration dialog box, click the Providers tab. For information on how to access the Mail Configuration dialog box, see Configure a Mail storage source.
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In the list of providers, select Exchange.
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Click Enable Provider.
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In the Exchange Configuration dialog box, in the Host box, type the URL of the Exchange server that runs the calendar service, in the “http://ServerName” format. If you plan to use SSL/TLS, use “https://ServerName” format.
Note: Point to the Exchange 2010 server acting in the Client Access role.
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In the User box, type an administrative user account name (CIC administrator account) that has "Receive As" rights on the Exchange server. The field should contain the domain and username (domain\username).
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In the Password box, type the password for the user ID.
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In the Confirm box, re-type the password for the user ID.
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Select Enable Exchange Web Services. Clear Enable MAPI. Exchange MAPI is no longer supported.
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To specify an Exchange server in addition to the default Exchange server, click Add and continue with Configure domain properties.
Note: If you do not specify the domain to use to access mailboxes, CIC connects to the default Exchange server. That is, Exchange Web Services will try to use the CIC service account’s mailbox for autodiscovery and impersonation over other mailboxes for message retrieval and queuing. If you want to use another Exchange server in addition to the default Exchange server to access mailboxes, you must specify the domain to use for the default Exchange server and the domain to use for the additional Exchange server.
10. Click OK.