Director: Workgroup Configuration

Use this page to manage settings that apply exclusively to Interaction Director post-call routing.

Note: The Director tab and the associated overflow, skills, and error handling options in Workgroup Configuration appear only if Interaction Director is installed and a valid license exists.

The following topics explain Interaction Director options for configuration, skill, overflow, and error handling options in detail.

Related Topics

• Configuration

• Overflow Options

• Skill Options

• Error Handling Options