Configure a workgroup

To configure a workgroup

1. In the People container, click the Workgroups subcontainer.

2. Double-click the workgroup that you want to edit.
   The Workgroup Configuration dialog box appears. Complete fields on the tabs. See the links under Related topics for complete information.

3. Click OK.

Related topics

Configuration

Files

Members

Roles/Supervisors

Wrap-up Codes

ACD (automatic call distribution)

Phonetic Spellings

Secure Input Forms

Options

Security

Custom Attributes

History