Contents

Endpoints

Use this page to configure endpoints for the location. An endpoint is one end of a SIP connection. An endpoint can be a line, a station, or a server.

Line and Station Endpoints

When you select a line as an endpoint, and a proxy is configured on this line, then the proxy is in this region. When you select a line as an endpoint and a proxy is not configured on this line, then any SIP device that uses this line also uses this region. Typically, this is any device (station or line proxy) that is not configured already in CIC.

Notes: A line or station can only belong to one location.

Server Endpoints

The purpose of server endpoints is to define the Codec communications between the server and other endpoints (i.e., lines or stations) recognized by CIC. The following objects are valid server endpoints:

Lines
Managed IP phones
Media servers
MRCP servers
Recognition servers (ASR servers)
Session manager servers
SIP proxies
Unmanaged stations

Example

An example of a server and a station as endpoints is if a call is made from a station into an IVR menu. In this case, the station is one endpoint, and the server playing the IVR menu is the other endpoint.

Adding Endpoints

To add endpoints:

In the Endpoint type list, select the type of endpoint you want to add.
In the Available endpoints list, select the endpoints you want for this location and click the arrow to move them to the Selected endpoints list.
Click OK.

Note: Interaction Administrator prevents you from adding unmanaged stations and managed IP phones with duplicate extensions.

Removing Endpoints

Note: You cannot remove endpoints from the default location.

To remove endpoints:

In the Endpoint type list, select the type of endpoint you want to remove.
In the Selected endpoints list, select the endpoints you want to remove from this location and click the arrow to move them to the Available endpoints list.
Click OK.