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Attendant Mailboxes

Use this page to configure the mailboxes that Interaction Attendant can use.

Mailbox Address

Click Select to set the Mailbox Address. The Mailbox Selection dialog box is used to associate a User, Workgroup, Email Queue, Monitored Mailbox, etcetera, with a mailbox. The four options available are:

No mailbox - (this doesn't apply to an Email Queue or a Monitored Mailbox). Assign a Display Name. No mailbox will be associated with this entry.
Interaction Message Store - (formerly Voicemail Only or FBMC). Assign a Display Name and click Assign Address. The generated address will be i.e., "FBMC: JohnDoe".
IMAP - No directory entry is associated with the object, but a mailbox exists on an IMAP server, so you must provide the IMAP server, port, username, and password to access the mailbox.
Search for a mailbox in the following directories - Because the directory entry has associated attributes, the directories can be searched to find the associated entry. Once found, the attributes are populated using the corresponding attributes from that entry.

Notes: If attributes are stored in an LDAP directory, but a mailbox exists on an IMAP server, and the attributes (server, port, username, and password) for the mailbox are not stored as attributes of the LDAP directory, then you will need to provide the attributes separately.

Mailbox names and addresses must contain only valid (alpha-numerical) characters.

The "email" right must be assigned in the Access Control tab of User Configuration.

Allow to Receive Encrypted Email

Select this option to support the use of the S/MIME type in email. Selecting this check box enables support of email encryption, but other configuration, such as installing certificates, is necessary. For more information see PureConnect Security Features Technical Reference in the Technical Reference Documents section in the PureConnect Documentation Library on the CIC server.