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Interaction Administrator Help
Genesys Cloud Configuration
System Configuration > Genesys Cloud > Configuration > Configuration
For complete instructions on how to configure Genesys Cloud for PureConnect Integration, see the Genesys Cloud for PureConnect Administrator's Guide in the PureConnect Documentation Library.
Enable Genesys Cloud Integration
To configure Genesys Cloud for PureConnect Integration, select this check box. In the confirmation message, click Yes to continue with the configuration.
Note: Click No in the confirmation message if you want to configure more user information in Interaction Administrator before configuring Genesys Cloud for PureConnect, or if you do not want to configure Genesys Cloud for PureConnect now.
Note: You can monitor the status of the Cloud Conduit in the Integration Health tab of the Genesys Cloud Configuration dialog box.
Administrator Email
Type the email address for the Genesys Cloud organization administrator.
Status
This displays the status of the connection between the CIC server and your Genesys Cloud organization.
Organization Short Name
Type the short name of the existing Genesys Cloud organization. If you are unsure of the organization short name, log in to Genesys Cloud and navigate to Admin>Account Settings>Organization Settings.
Region
Select your closest region to your organization's location. The default is North America. User access to Genesys Cloud is routed to the location of the Amazon data center for the region you select, whether users are in the office, at home, or traveling.
After you make your selection, click Apply in the Genesys Cloud Configuration tab. A message appears. To confirm that you want to provision the organization, click Yes.
A message confirms that you successfully configured Genesys Cloud for PureConnect integration. Click OK.
Enable CIC web-based phone
When you complete the CIC web-based phone configuration wizard, the Enable CIC web-based phone check box automatically enables. To disable CIC web-based phone for all users, clear the Enable CIC web-based phone check box.
Configure CIC web-based phone
Select the Configure CIC web-based phone button to start a wizard application that configures the necessary options and associations between Genesys Cloud and CIC. If the Enable CIC web-based phone check box is cleared, successfully completing the wizard selects the check box. If you previously configured CIC web-based phone, a subsequent running of the wizard reconfigures the feature with the options you select.
Important! The CIC web-based phone configuration wizard is for use with Genesys Cloud organizations that are associated with only one CIC server.
Remove Configuration
This button deletes Genesys Cloud Bridge on the primary CIC server.
To remove a configuration, first clear the Enable Genesys Cloud Integration check box. Then click Remove Configuration.
After you click this button, a message appears. Click Yes to confirm that you want to continue and remove the configuration.
Notes: While a configuration is being removed, you can change no values and perform no other functions on the Genesys Cloud Configuration page.
Related topics
About Genesys Cloud for PureConnect