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Interaction Administrator Help
Genesys Cloud Dial Groups
System Configuration > Genesys Cloud > Genesys Cloud Configuration > Genesys Cloud Dial Groups
The Genesys Cloud Dial Groups tab enables you select the dial groups for the Web-based phone integration. Connection calls are placed to the Genesys Cloud Edges using these dial groups.
Available Dial Groups
This list box displays the existing dial groups of this CIC server. You can select a dial group in this box.
Add button
Select one of the Available Dial Groups and click this button to move that dial group to the Currently Selected Dial Groups box.
Currently Selected Dial Groups
This list box displays the existing dial groups selected to communicate with Genesys Cloud Edges for the Web-based phone integration.
For more information about Genesys Cloud administration, see the Genesys Cloud Resource Center at help.mypurecloud.com.