CIC web-based phone configuration wizard prerequisites

To use CIC web-based phone configuration wizard, ensure that the following prerequisites are met:

• Your organization purchased a Genesys Cloud Communicate license.
• You did the procedures for integrating PureConnect with Genesys Cloud as documented in the Genesys Cloud for PureConnect Administrator's Guide.
• You installed and configured one or more Genesys Cloud Edge devices.

Failure to do these prerequisites will result in an error message when you click the Configure CIC web-based phone button.