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Remote station configuration template settings

To configure a remote station template, complete the information on the Remote Station Configuration page. For more information on the other pages in this dialog box, click the links under Related topics.

Ring Always

Select this check box if you want the station telephone to always ring when the user receives a call, even if the CIC client is not running or if the Ring Telephone check box is not selected.

Clear this check box to allow the state of the Ring Always check box to determine if a user's default workstation telephone rings when a new interaction arrives for a user.

Use Global Remote Station Settings

Select this check box to use the Station Connections are Persistent and Connection Call Warm Down Time settings as defined in the Default Station configuration for Remote Stations.

Station Connections are Persistent

Select this check box to maintain a persistent voice connection to the CIC server. The audio path will not disconnect until the station initiates the disconnect.

Clear this check box to indicate when CIC determines that the audio path to the station is no longer needed, and CIC will initiate the disconnection.
Connection Timeout (min)

If a station connection is persistent, you can configure the timeout in minutes. If you leave a remote station connected, it will stay connected until it is manually disconnected, which could result in additional billing. By setting this parameter to a value in minutes greater than 0, the connection will timeout at the set number of minutes. By default, this setting is 0, meaning it is disabled and the connection will not time out.

This option can be configured here, or in the remote station configuration.
Connection Call Warm Down Time

This value represents the number of seconds a connection call should remain connected after the regular call is disconnected. Once this timeout expired, the connection call will be disconnected. The default value for this option is 5 seconds.

Note: This option is not used for persistent connection calls.