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Interaction Administrator Help
Report log descriptions
CIC provides basic report logs that store all line, call, and user-related CIC interaction data. In Interaction Administrator, all report logs are identified with numbers (for example, 1, 2, 3, … 50, 51, and so on).
For more information about the basic report logs, see the PureConnect Data Dictionary Technical Reference in the PureConnect Documentation Library. For more information on how to run and export reports, and how to use the reporting tools, see the PureConnect Reporting Technical Reference in the PureConnect Documentation Library.
Descriptions
Note: A more detailed description of each report log appears on the Basic page of the Report Log Configuration dialog box. To see it, double-click the name of the report log in the Report Logs subcontainer.
|
Log number |
Description |
|
7 |
Interaction Administrator Change Notification Log |
|
8 |
IC Change Notification Log |
|
9 |
IC Application Login Logout Change Log |
|
20 |
Interaction Custom Attributes Log |
|
30 |
Interaction Summary and Detail Log |
|
40 |
Interaction Wrap-up Log |
|
50 |
ETL Data Log |
|
70 |
User To Workgroup Relationships |
|
71 |
Line Configuration Mirror |
|
72 |
Line Group Configuration |
|
73 |
Line Group to Lines Relationship Mirror |
|
74 |
Account Code Mirror |
|
80 |
Agent Activity Log |
|
81 |
Interval Line Group Statistics |
|
82 |
Interval Line Statistics |
|
83 |
Fax Envelope History |
|
84 |
IVR History |
|
85 |
IVR Interval |
|
86 |
Agent Queue Activation History |
|
93 |
Pre 4.0 Wrap-up Statistics |
|
110 |
Agent Queue Statistics Interval |
|
111 |
Statistics Group Interval |
|
112 |
Workgroup Queue Statistics Interval |
|
9999 |
Custom Passthrough |