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SMS Inbound Routing

Use this page to configure an ordered set of rules for routing SMS messages through CIC. Based on regular expression matching of the ANI, DNIS, or body, a message can be routed to either a user or workgroup queue, chat or a handler.  

The routes are defined by type, regular expression, and destination.

Click Add to add a new inbound route.

Related Topics:

SMS Inbound Route Configuration

SMS Outbound Routing

SMS Outbound Route Configuration