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SMS Outbound Route Configuration

Use this page to configure outbound SMS routes. Use the Move Up and Move Down buttons to order the routes in priority. If no routes are configured, messages travel through the email message routing system. If one or more outbound routes are configured, a default outbound route must also be configured.

Note: Only one default outbound route can exist, and it must always be the last route in order.

Type

Select the type of route from the drop-down menu. Currently, DNIS is the supported type.

Regular Expression

Enter the expression that CIC uses match the route against the associated type, This also provides the pattern matches that are used for the formatted number The expressions available are:

Expression	Meaning
*	Zero or more
+	One or more
\d	Any digit (0-9)
.	Any character
[]	Character in set
[^]	Character not in set
?	Preceding group is optional
\|	Or
^	Beginning of line
$	End of line

Formatted Number

Type the formatted number that CIC should use as the outbound dial number for the SMS message. All characters are valid and regular expression pattern replacements are denoted using the $ symbol. $0 represents the input expression as a whole; $1 is the first grouped match, and so on.

Broker

Select from the pull-down list the value of the available brokers that CIC should use to deliver this SMS message. By default, CIC uses the default broker (indicated with <Default>). We recommend using the default broker if no other brokers are configured in CIC. Other options are Gateway and HTTP.

Account ID

Select from the drop-down list the value of the available accounts for the selected broker that CIC should use to deliver this SMS message. By default, CIC uses the <Default> account, or no account if one is not configured. The default account appears first in the list even when multiple accounts have been configured.

Access Control

Click the Access Control button to select the phone number classifications for the selected outbound SMS route.

Notes:

You must select at least one phone number classification for the outbound SMS route. If you do not select a phone number classification, or do not select a call classification that provides the correct access permissions, then agents and workgroups using this SMS route see an error message when they try to send SMS messages.

You manage the available call classifications as part of your regional dial plans. For more information about call classifications, see Overview of phone number classifications.