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Interaction Attendant Help
Attendant Commands
All commands in Attendant are issued by selecting from pull-down menus, or by pressing toolbar buttons. Attendant supports a few context menus also. To control the program, there are no commands to memorize, or type in.
Summary
Interaction Attendant's user interface is designed to manage auto-attendant
menus. A menu is a collection of one or more entries (operations)
that process calls based on the keys a caller presses. A caller
chooses menu entries by pressing keys on a telephone. Based
upon the caller's choice, the auto-attendant will offer a submenu,
transfer the call to a queue, allow callers to search an employee directory,
send or receive a fax, or perform other operations.
When you connect to a server, its
auto-attendant menu configuration is loaded into Attendant for
editing. Attendant also retrieves other details from the server
at this time, such as information about lines, workgroups, and users. Whenever
you modify a menu configuration, your changes are not saved or put into
effect until you publish them.
Attendant's user interface is straightforward. A tree on the
left allows a node to be selected for editing. The properties
of the selected node appear are edited on the right side of the screen. To
view or edit the properties of another node, select another node in the
tree.
A node is an item in the tree. Usually this is an operation,
such as playing an audio file for the caller. Some nodes are
containers for other nodes. The Server node, for example, organizes
configuration settings for a CIC server.
Related Topics