Show Hide

 

Feedback

  • Contents
 

Configure a wrap-up category

The wrap-up categories details tab contains name, category label, access control group, record status, phone number status, options, and multi-language label information the category. Click the name of the details tab for field descriptions.

To configure a wrap-up category

  1. Click the Configuration details tab to display the details view.

  2. Complete the following information in the first section:

  • Type the Name of the new category.

  • Type the Category label. This is label appears in the CIC clients.

  • To display the access control groups membership available, click the icon,

    and select the Access Control Group from the list to assign to the category.

  • Record status: This setting is reserved for Interaction Dialer use.

  • Phone number status: This setting is reserved for Interaction Dialer use.

  • Select The interaction connected to an actual person check box to indicate that the interaction associated to this wrap-up category was answered by a person (versus voice mail, recorded message, and so on). This setting is reserved for Interaction Dialer use.

  • Increment the attempts counter: This field is reserved for Interaction Dialer use.

  • The interaction was successful: This field is reserved for Interaction Dialer use.

  1. Click the Multi-language labels section expander to display the language section's contents, and complete the following information :

  • Click to open the Add languages dialog box

    Select one or more languages in the Available items list, and click Add to assign the language to the Selected items list. You can also click Add all to add all languages. To filter the list of languages, type in the filter field above the list. Type in the string value associated with the language selected.

    Note: You must specify a value or the multi-language label is not saved.

  1. Save the new category or modified category.

    If necessary, the new category or changes made to an existing category can be reverted.

  1. Related topics

    Wrap-up categories: configuration field descriptions