Wrap-up Categories: configuration field descriptions

This topic contains the descriptions for each field in the Configuration details view under the View Wrap-up Categories page.

Name

This is a descriptive label that is associated with a category and that is displayed in the CIC clients. A wrap-up category is comprised of two parts: the wrap-up category name and  the label. The label is displayed in the CIC clients. This wrap-up category name also appears in reports.

Category Label

This is a textual label for the wrap-up category. The description is displayed next to the wrap-up category in the Interaction Administrator list view.

Category

This is the wrap-up code category that the wrap-up codes are assigned. The category groups the codes. For example, the code may indicate a "Password Reset", and the code may belong to the "Finance Department" category. Codes must be configured to appear in wrap-up code configuration.

Access Control Group

An access control group (ACG) is a group of administrative rights. When an ACG is added to the category, the category and the code associated to the category take on those ACG's rights. The category can be assigned to only one ACG.

Note: Access Control Groups appear if they have been configured in your environment. If Access Control Groups have not been configured, this field does not appear.

Record Status

This field is reserved for Interaction Dialer use.

Phone Number Status

This field is reserved for Interaction Dialer use.

The Interaction Connected to an Actual Person

This field is reserved for Interaction Dialer use.

Increment the Attempts Counter

This field is reserved for Interaction Dialer use.

The Interaction was Successful

This field is reserved for Interaction Dialer use.

Multi-language Labels

The language field indicates the language to use for the translation of the category label. The value is a string that represents the language used and is displayed in the CIC clients.

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