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DID/DNIS Mappings: Field Descriptions

This topic contains the descriptions for each field in the Configuration details view under the View DID/DNIS Mappings page.

Description

This is a brief description of this DID/DNIS number and the purpose of the DID/DNIS entry. The text entered in this box appears on the DID/DNIS mappings master view under the Description column. It can provide useful documentation for the CIC administrator who has to manage the call routing later.

Note: There is a tool to process the DID/DNIS routing table from Interaction Administrator. The tool takes the DNIS string of a telephone call and returns a scoped queue name based on the DID/DNIS configuration in Interaction Administrator. For more information, see the Interaction Designer help.

Single or Multiple Mappings

This option determines the number of destinations that can be set for this mapping.

DID/DNIS Identifier

Simple: Select this method if you have only a few call routes to create, or the DNIS numbers have different prefixes. This method allows you to add one call route to the map table at a time.

Substitute Prefix: Select this method if you have a range of DNIS numbers, all with the same prefix and a group of extensions with the same number of digits. This method allows you to build a map table for a large range of extensions with the same DNIS prefix at one time. The DNIS prefix can be three or four digits, depending on the DNIS numbers you have reserved, and whether the extensions are all three-digit numbers or all four-digit numbers.

Replace N digits: Select this method if you have a range of DNIS numbers with the same prefix, but the DNIS numbers map to extensions with one, two, three, or four digits. You provide a phone number template and this method builds a map table by substituting the number of digits in each extension (N) for that same number of digits at the end of the template phone number. The template DNIS number is usually a seven-digit phone number using the first three digits of the prefix in the DNIS numbers.

Deferred substitution until DID/DNIS is received

This option provides flexibility allowing you to defer the lookup of the destination for the call. Instead of selecting the destination from one of the straight table maps created with the Prefix or Replace methods, this option tells CIC to get the DNIS number and then sequentially compare it with each number in the list until it finds a match. It then assigns the call to the matching queue, regardless of the user, workgroup, or station name currently assigned to that queue.

Destination

Calls with this DID/DNIS number will proceed to the extension, user queue, workgroup queue, or station queue specified in this property.