Contents

Workgroup: Administrative Rights Field Descriptions

This topic contains the descriptions for each administrative right in each category in the Administrative details view under the View Workgroups master view.

Note: If you enabled the Enhanced Interaction Administrator Change log, then all of your changes on this tab are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.

The Home page of the Administrative rights includes the following categories:

Overview (all administrative rights)
User Management
Hardware
Applications
System
Collective

The following tables show the available administrator rights groups and the associated descriptions, by category:

User Management Category
Group	Description
Account Codes	Determines if account codes can be edited.
Actions	Determines if actions configuration can be edited.
Client Buttons	Determines if CIC client buttons can be edited.
Client Configuration	Determines if CIC client configuration can be edited.
Client Configuration Templates	Determines if CIC client configuration templates can be edited.
Default User	Determines if the default user can be edited.
Password Policies	Determines if password policies can be edited.
Password Policies Configuration	Determines if password policy configuration can be edited.
Queue Columns	Determines if queue columns can be edited.
Response Management	Determines if response management configuration can be edited.
Roles	Determines if roles can be edited.
Schedules	Determines if schedules configuration can be edited.
Secure Input Forms	Determines if secure input forms configuration can be edited
Skills	Determines if skills can be edited.
Status Messages	Determines if status message configuration can be edited.
Users	Determines if users can be edited.
Wrap-up Codes	Determines if wrap-up codes can be edited.
Wrap-up Categories	Determines if wrap-up categories can be edited.
Workgroups	Determines if workgroups can be edited.

Hardware Category
Group	Description
Default Station	Determines if default station configuration can be edited.
Stations	Determines if station configuration can be edited.
Station Groups	Determines if station group configuration can be edited.
Station Templates	Determines if station template configuration can be edited.
Default IP Phone	Determines if default IP phone configuration can be edited.
IP Phones	Determines if IP phone configuration can be edited.
IP Phone Registration Groups	Determines if IP phone registration group configuration can be edited.
IP Phone Templates	Determines if IP phone template configuration can be edited.
IP Phone Ring Sets	Determines if IP phone ring set configuration can be edited.

Applications Category
Group	Description
Interaction Feedback	Determines if Interaction Feedback configuration can be edited.
Interaction Process Automation	Determines if Interaction Process Automation configuration can be edited.
Interaction Conference	Determines if Interaction Conference configuration can be edited.
Interaction Conference Rooms	Determines if Interaction Conference Rooms configuration can be edited.
Interaction Optimizer Activity Types	Determines if activity types configuration can be edited.
Interaction Optimizer Advanced Configuration	Determines if advanced configuration can be edited.
Interaction Optimizer Agents	Determines if agent configuration can be edited.
Interaction Optimizer Day Classifications	Determines if day classification configuration can be edited.
Interaction Optimizer Forecasts and Schedules	Determines if forecasts and schedules configuration can be edited.
Interaction Optimizer Scheduling Units	Determines if scheduling unit configuration can be edited.
Interaction Dialer Call Lists	Determines if Dialer call list configuration can be edited.
Interaction Dialer Campaigns	Determines if Dialer campaigns configuration can be edited.
Interaction Dialer Configuration	Determines if Dialer configuration can be edited.
Interaction Dialer Policy Sets	Determines if Dialer policy sets configuration can be edited.
Interaction Dialer Rule Sets	Determines if Dialer rule sets configuration can be edited.
Interaction Dialer Schedules	Determines if Dialer schedules configuration can be edited.
Interaction Dialer Scripts	Determines if Dialer scripts configuration can be edited.
Interaction Dialer Skill Sets	Determines if Dialer skill sets configuration can be edited.
Interaction Dialer Stage Sets	Determines if Dialer stage sets configuration can be edited.
Interaction Dialer Zone Sets	Determines if Dialer zone sets configuration can be edited.
Interaction Analyzer Keyword Sets	Determines which Interaction Analyzer Keyword Sets can be edited.
Interaction Recorder	Determines if Interaction Recorder configuration can be edited.
Interaction Tracker	Determines if Interaction Tracker configuration can be edited.

System Category
Group	Description
Accumulators	Determines if accumulator configuration can be edited.
Audio Sources	Determines if audio source configuration can be edited.
Contact Data Manager	Determines if contact data manager configuration can be edited.
Contact List Sources	Determines if contact list source configuration can be edited.
Default Location	Determines if default location configuration can be edited.
e-FAQ	Determines if e-FAQ configuration can be edited.
Fax	Determines if fax configuration can be edited.
Fax Groups	Determines if fax groups configuration can be edited.
Handlers	Determines if handler configuration can be edited.
Historical Reports	Determines if historical reports configuration can be edited.
IC Data Sources	Determines if CIC data source configuration can be edited.
Initialization Functions	Determines if initialization configuration can be edited.
Interaction Processor Tables	Determines if Interaction Processor tables can be edited.
License Allocation	Determines if license allocation configuration can be edited.
Lines	Determines if line configuration can be edited.
Line Groups	Determines if line group configuration can be edited.
Locations	Determines if location configuration can be edited.
Log Retrieval Assistant	Determines if log retrieval assistant configuration can be edited.
Lync	Determines if Lync configuration can be edited.
MRCP	Determines if MRCP configuration can be edited.
MRCP Servers	Determines if the MRCP server can be edited.
Mail	Determines if mail configuration can be edited.
Media Servers	Determines if media servers configuration can be edited.
Lync Active Directories	Determines if Lync Active Directories configuration can be edited.
Lync Status Messages	Determines if Lync Status Messages configuration can be edited.
Paging Carriers	Determines if paging carrier configuration can be edited.
Phone Numbers	Determines if SIP Proxies configuration can be edited.
Report Logs	Determines if report logs configuration can be edited.
Servers	Determines if server configuration can be edited.
Server Parameters	Determines if server parameter configuration can be edited.
Session Managers	Determines if session managers configuration can be edited.
SIP Proxies	Determines if SIP proxies configuration can be edited.
SMS	Determines if SMS configuration can be edited.
SMS Broker	Determines if SMS broker configuration can be edited.
Speech Recognition	Determines if speech recognition configuration can be edited.
Structured Parameters	Determines if structured parameter configuration can be edited.
System	Determines if system configuration can be edited.
System Parameters	Determines if system parameter configuration can be edited.
Voice Modules	Determines if voice module configuration can be edited.
Web Services Parameters	Determines if web service parameter configuration can be edited.

Collective Category
Group	Description
Collective	Determines if the home site can be edited.
Peer Sites	Determines if the peer sites can be edited