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Create a Speed Dial View

Requirements: Your CIC administrator must create the appropriate Contact List Source before you can create a Speed Dial view. Also you need the Can Create Speed Dials Security right to create a Speed Dial view.

A Speed dial view provides a quick way to dial frequently called contacts.

Warning: Once a Speed Dial view is created, its settings cannot be changed.

To create a Speed Dial view:

In the Create New View dialog box, set Group by to Categories, and then from the list of categories, select Directories.

In the Views list, select Speed Dial.
Click OK.

Result: The current list of Speed Dial views appears in the Select Speed Dial to Add dialog box.

Note: Add, Edit, and Delete buttons appear below the Available Items list. Point your mouse to a button to see an identifying tooltip.

Click the Add button.

Result: The Speed Dial dialog box appears.

In the Name: field, enter a unique name for your new speed dial directory.
If you want other users to be able to add your Speed Dial view to their CIC client interface, select Public.
If you decide to make the new Speed Dial view public, select the options you want to grant other users for this Speed Dial view:

- To enable other users to add additional entries to the Speed Dial view, select Add Entries.
- To enable other users to edit the default number assigned to entries on this Speed Dial view, select Change Entries.
- To enable other users to remove entries from this Speed Dial view, select Delete Entries.

Tip: Use caution when granting others the ability to delete speed dial entries. Once someone removes the last speed dial entry from a Speed Dial view, the system permanently deletes the Speed Dial view and it cannot be recovered.

Note: A user with Directory Admin user rights assigned in Interaction Administrator can delete or add contacts from a public Speed Dial view. They can also delete or rename the Speed Dial view even if they did not create the view.

- To enable other users to change the name of this Speed Dial view, select Rename the Speed Dial.

To create the Speed Dial view, click OK.

Result: The new view is added to the Available Items list.

To display your new Speed Dial view, select the view from the Available Items List. Click the Add > button between the Available items and Selected items lists. Click OK.

Tip: Enter all or part of the view name in the Filter items text box to locate the view name.

Result: The new Speed Dial view appears in the CIC client.

Tip: For more information about adding Speed Dial entries to this new view, see Add a Directory Contact to a Speed Dial View.