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Delete a Template

You can delete any custom template at any time. You cannot delete any of the built-in or default Interaction Desktop templates. If you delete a template that the CIC administrator has already assigned to users, these users do not see any changes and do not receive a warning or notification. After the CIC administrator assigns a template to a user, there is no link between that template and the user’s Interaction Desktop configuration. The template replaces the current state of the user’s Interaction Desktop configuration. From then on, it is as if they personally configured Interaction Desktop.

To delete a template:

Select File > Templates > Manage Templates.

In the Manage Templates dialog box, select a template and click the Delete button (X).

Note: The Delete button is unavailable if you select a built-in or default Interaction Desktop template.

In the Delete Template? dialog box, click Yes.
Click Close.

Result: You exit Template Mode.