Interaction Desktop Help
In the CIC client, you can use Call Coverage to forward your calls if your status is Available, Forward, or forward your calls regardless of your status, or forward your calls to a remote number. You can also set up the CIC client to use follow-me routing to search for you at different telephone numbers.
Note: Your administrator may set forwarding numbers for you. If your Forwarding configuration options are disabled, you may not have permission to set forwarding numbers. If you have questions about call forwarding permissions, see your CIC administrator.