Contents

Managed IP Phone

An IP phone uses Voice over IP technologies that enable you to make telephone calls over an IP network such as the Internet instead of the ordinary public switched telephone network (PSTN) system.

A Managed IP Phone is set up, configured, and managed in Interaction Administrator. Your CIC administrator can manage the CIC features available on your IP phone, update firmware and reset your phone from Interaction Administrator.

Your CIC administrator can:

Enable you to use the Do Not Disturb button or soft key on your phone to set your CIC status to DND.

Note: If you have the appropriate rights, you can configure the synchronization between the Do Not Disturb (DND) setting on your phone and your CIC client user status.

Configure distinctive ring tones for incoming Internal, External, and Direct Dialed calls.