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My Interactions Ring Sounds

Requirements: You need the Customize Client Security right to configure interaction ring sounds. Client templates can contain configuration settings that determine your interaction ring sounds and control whether you can alter configuration settings.

My Interaction Ring Sounds configuration settings designate the WAV files played for various types of interactions.

To set ring sounds:

In the Configuration dialog box, expand the Alerting node and click the My Interaction Ring Sounds node.

In the My Interaction Ring Sounds properties details pane, to change ring sounds, see Changing Ring Sounds. For a description of the ring sound options, see My Interaction Ring Sounds Options.
Click Apply to save your selections.
Click OK to close the Configuration dialog box.

Changing Ring Sounds

To change ring sounds:

Click the More button (...) at the end of the text box for the appropriate interaction type.

Result: The Open dialog box, which displays sound files in a list, appears.

Choose a sound file (.wav) from the list or search for a sound file in another directory.

Tip: To listen or review your sound file, click the Play button.

Click OK after making your selection.

My Interaction Ring Sounds Options

Calls	This option specifies the location of the.wav file to play when calls ring on your My Interactions queue. Note: If you are working with Monitored Appearances, calls arriving on those queues could have a different sound. For more information, see Customize Monitored Appearance Alerts.
Chats	This option specifies the location of the.wav file to play when chats arrive at your CIC client station.
Emails	This option specifies the location of the.wav file to play when an ACD-routed email message arrives at your CIC client station.
All Other Interactions	This option specifies the location of the.wav file to play when all other interactions arrive at your CIC client station.