Contents

Personal Rules

Requirements: You need the Personal Rules Security right to create and run personal rules.

You can use personal rules to automatically manage your interactions. After you create a rule, Customer Interaction Center applies the rule when you place a call or when a call is placed directly to you (a non-ACD interaction). For example, you can automatically display a desktop alert when you receive a call from your boss, send all calls from a designated phone number directly to voice mail, or change your status to "Do Not Disturb" when you make a call to a selected number.