Interaction Desktop Help
Pick Up a Call from an Orbit
Requirements: See Pickup.
You can pick up a call from an orbit from any station.
To pick up a call from an orbit:
Click the Orbit Queue view.
Do one of the following:
Right-click a call in the orbit queue and choose Pickup from the menu that appears.
Select the call then click the Pickup button.
Result: You are now connected to the call.
Tip: You can also use a Polycom phone configured as SIP station to park a call on orbit. For more information, see the Polycom® SoundPoint® Quick Reference Cards available in the PureConnect Documentation Library.