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Interaction Desktop Help
Pick Up a Call from an Orbit
Requirements: See Pickup.
You can pick up a call from an orbit from any station.
To pick up a call from an orbit:
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Click the Orbit Queue view.
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Do one of the following:
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Right-click a call in the orbit queue and choose Pickup from the menu that appears.
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Select the call then click the Pickup button.
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Result: You are now connected to the call.
Tip: You can also use a Polycom phone configured as SIP station to park a call on orbit. For more information, see the Polycom® SoundPoint® Quick Reference Cards available in the PureConnect Documentation Library.
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