Contents

Pickup Button

Requirements: The "Pickup" Interaction Command Right determines if the Pickup button can appear on a toolbar. It also controls whether the Pickup command appears on a shortcut menu or is available via a keyboard shortcut. The Pickup Interactions Security right enables you to pick up an interaction appearing in My Interactions. The Modify Station Queues, Modify User Queues, or Modify Workgroup Queues Access Control rights enable you to pick up an interaction appearing on another queue.

Icon
Location	Queue Control toolbar Windows 7 Thumbnail Work Item Toolbar Callback Window Chat Window Interaction Properties Dialog Box
Keyboard shortcut	Ctrl+P Tip: Keyboard shortcuts work only if you select an interaction in My Interactions or other queue to ensure that it has focus before you press the keys.
Description	Click this button to pick up the current interaction, or to take the current interaction off hold. When you click this button, the icon for a call changes to a Connected icon

Note: The Pickup button is unavailable if the interaction is not in a state in which this action can be performed.