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Work Item Toolbar

Requirements: Only agents with the appropriate licenses and rights can use Interaction Process Automation. For more information, see IPA User Licenses and IPA User Rights.

The Work Item toolbar helps you manage work items. It appears on the My Work Items view. The actions available on the Work Item toolbar reflect the state of the currently selected work item. Use any enabled button to manage your current work items.

Related Topics

Pick Up a Work Item

Put a Work Item on Hold

View Process Details

Working with Interaction Process Automation