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Interaction Desktop Help
Sign In
The Microsoft Outlook Interaction Desktop Add-In uses features in the CIC client to place calls and check the status of Customer Interaction Center users.
Log on to the CIC client before using the Microsoft Outlook Interaction Desktop Add-In. If you are not logged on, a Sign In button appears in the Interaction Desktop group.
To sign in:
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In the Outlook Home tab, in the Interaction Desktop group, click the Sign In button.
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Follow your standard CIC client logon procedure. For more information, see Logging On and Logon Settings.
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