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Working with the Microsoft Outlook Interaction Desktop Add-In

Requirements: To use the Microsoft Outlook Interaction Desktop Add-In, you need both the Interaction Client Outlook Add-In license and the Client Access license. You must also install the add-in on your workstation. Contact your CIC administrator.

The Microsoft Outlook Interaction Desktop add-in enables you to call both Outlook contacts and other CIC client users. It also provides up-to-date status information for other CIC client users in your organization.

Tip: The version number for the Microsoft Outlook Interaction Desktop add-in is available in the Outlook backstage area.