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View User Status in Outlook

Requirements: See Working with the Microsoft Outlook Interaction Desktop Add-in.

The Microsoft Outlook Interaction Desktop add-in displays up-to-date status information for other CIC client users listed in your Company Directory. The Microsoft Outlook Interaction Desktop add-in appears in the Interaction Desktop group on the Home tab ribbon in the Inbox or other email folder. It also appears in the Message tab in an open email message and in the Meeting, Meeting Occurrence or Meeting Series tab in an open appointment.

A status icon indicates a CIC client user’s status.

If you point to the name of a CIC client user, a tooltip displays this user’s name and status.

A CIC client icon or a telephone icon appears next to the name of an Outlook contact.

Note: If this Outlook Contact does not have an associated telephone number, the name is dimmed.

If the email message sender or meeting organizer is not a CIC client user or one of your Outlook contacts, the Interaction Desktop group displays "Call." The lack of a name and a dimmed drop-down list indicate that this person or organization is unidentified.

To view user status, do one of the following:

In the Outlook Inbox or other email message folder, select an email message.
Open an email message or calendar appointment.
Open an Outlook Calendar appointment.