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View Interaction Properties

Requirements: Only agents with the appropriate licenses and security rights can create and manage Interaction Tracker information from inside the CIC client. For more information, see Tracker Licensing.

You can review the Interaction Tracker information stored for any interaction previously associated with a tracker contact.

Note: You can add, edit, or delete some of the information in the Interaction Properties dialog box. In particular, you can work with Notes and Attributes information. For more information, see Use Interaction Notes and Assign Interaction Tracker Attributes.

To view interaction properties, do one of the following:

Use the Find Interaction Wizard to locate an interaction.

In the Related Items view, double-click a selected interaction.

In the Related Items view, right-click a selected interaction, then select Interaction Details from the shortcut menu.

Result: The Interaction Properties dialog box appears.