Log Message

This Telephony tool step writes a string to the Call Log attribute. Things that happen to a call are recorded and time stamped. For example, a call that leaves a voice mail message might have a log that looks something like this:

10:44:25: Call answered

10:44:25: System greeting

10:44:32: Success from lookup. Search Attribute = Queue Identifier Search Value = User Queue:StephenS

10:44:32: Call transferred to User Queue:StephenS

10:44:32: Sending call to UserQueue Handler

10:44:32: Status: Unavailable

10:44:51: Send message requested

Each of these entries was written to the call log with a Log Message step. Use a Get Call Log step to retrieve the contents of a call log attribute. The contents can then be inserted in an email message of some other file.

When a call disconnects, CIC writes the contents of the Call Log attribute to the CallLog.log file.

Inputs

Call Identifier

The unique identifier for the call.

Call Log Identifier

The unique identifier that contains the name of the log you want to write a message to. The string identifier you specify here is the string identifier you must specify when extracting the contents with the Get Call Log tool.

Text of Log Message

The actual text that will appear in the log.

Exit Paths

Next

This step always takes the Next exit path.