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Listen From Station

This Telephony tool is similar to the Listen button on a CIC vlient toolbar. It allows one person at a specified station to listen to another user's call.

Inputs

Call Identifier

The InteractionId of the call to be listened to.

Station Queue Identifier

The ID of the station from which to listen to the call.  (Examples: "Station:Gagle", "Station Queue:Gagle" or just "Gagle").

Continue Listening if call transferred?

Set this to True if you want to listen to the call after it is transferred. Set to False if you want to stop listening when the call is transferred.

Is this a supervisory listen?

Set to True or False to indicate whether or not this is a supervisory listen. This determines whether or not the person being listened to will be able to see that they are being listened to in a CIC client. Supervisory listens are not detected by the person being listened to.

Continue listening call when target call finishes?

Set to True if you want listening to continue when the target call finishes. For example, if you wanted to use the same listening call (returned as an output) to listen to another call.

Outputs

Call Identifier

The InteractionId of the listening call generated by this tool.

Exit Paths

Success

This path is taken if Listen functionality is successfully activated.

Failure

This path is taken if the operation fails. Listen could fail for various reasons, including using an incorrect InteractionId, or if the targeted caller disconnects before this tool is activated.