Create New Activity of Default Length

You can easily create a new activity of the default length in a local schedule. You cannot create a new activity of the default length in an AI-powered schedule.

Note: Before you configure activities, select the appropriate Scheduling unit from the Interaction Optimizer Home page.

Create an activity of a default length

1. From the Interaction Optimizer Home page, in the Scheduling area click the appropriate schedule from the Schedules drop-down list and click Open selected schedule. The Schedule tab opens.

2. Click the Activity button to the right of the activity type drop-down list.
   

3. Drag the cursor to the location where you want to add the new activity and release the mouse. The Modify Activity Details dialog appears, showing the new activity.

Note: The new activity defaults to the activity type visible in the activity type drop-down list, and the length and options for this activity are set to the defaults for that activity type.