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CIC Memory Usage statistics

CIC Memory Usage statistics report the amount of memory that CIC subsystems are consuming (in kilobytes). These statistics are updated every 5 minutes.

Statistic	Description
ACC Server	Amount of paged physical memory (working set) that Accumulator (ACC) server is using, expressed in kilobytes. Accumulators, similar to system registers, count events as they occur in the CIC's Interaction Processor. Instances of these events are stored in variables and are accessible in report logs or other handlers using the Accumulator tools in Interaction Designer.
ACD Server	Amount of paged physical memory (working set) that ACD Server is using, expressed in kilobytes. ACD Server determines which agent a call should be routed to, based upon skill and other factors.
Admin Server	Amount of paged physical memory (working set) that Admin Server is using, expressed in kilobytes. Admin Server provides ACL management and licensing on top of the data managed by Directory Services.
Client Services	Amount of paged physical memory (working set) that Client Services is using, expressed in kilobytes. Client Services keeps track of logged-in users, their status, and their rights based on security configurations.
Cluster Connector	Amount of paged physical memory (working set) that the Cluster Connector is using, expressed in kilobytes.
Compression Manager	Amount of paged physical memory (working set) that Compression Manager is using, expressed in kilobytes. Compression Services compress audio recordings such as voice mail messages.
Data Manager	Amount of paged physical memory (working set) that Data Manager is using, expressed in kilobytes. Data Manager is the CIC subsystem that services Reverse White Page (RWP) lookup and contact directory requests. Data Manager keeps track of data sources used to display Contact Directory and Speed Dial notebook pages in a CIC client.
DS server	Amount of paged physical memory (working set) that Directory Services is using, expressed in kilobytes. Directory Services provides the interface to the proprietary data store (configuration repository) that CIC uses to store system configuration information.
DS Sink	Amount of paged physical memory (working set) that DSSink is using, expressed in kilobytes.
EMS Server	Amount of paged physical memory (working set) that Multi-Site Client is using on a peer CIC site, expressed in kilobytes
Fax Server	Amount of paged physical memory (working set) that Fax Services is using, expressed in kilobytes.
File Monitor	Amount of paged physical memory (working set) that File Monitor is using, expressed in kilobytes.
File Router	Amount of paged physical memory (working set) that the File Router is using, expressed in kilobytes.
Host Server	Amount of paged physical memory (working set) that Host Server is using, expressed in kilobytes. Host Services allows CIC to communicate with IBM systems using 3270 and 5250 terminal emulation.
IC STS	The Amount of paged physical memory (working set) that IC STS is using, expressed in kilobytes.
IP	Amount of paged physical memory (working set) that Interaction Processor (IP) is using, expressed in kilobytes. IP is the CIC subsystem that processes low-level subsystem events in order to implement higher-level business logic.
IP Server	Amount of paged physical memory (working set) that IP Server is using, expressed in kilobytes. IP Server manages several helper tasks for Interaction Processor and Report Logging.
IPDB Server	Amount of paged physical memory (working set) that Interaction Processor Database (IPDB) Server is using, expressed in kilobytes. IPDB Server connects Interaction Processor to a specified database when database tools are used.
Mail Account Monitor	Amount of paged physical memory (working set) that Mail Account Monitor is using, expressed in kilobytes.
Notifier	Amount of paged physical memory (working set) that Notifier is using, expressed in kilobytes.
Optimizer Server	Amount of paged physical memory (working set) that Optimizer Server is using, expressed in kilobytes.
Out Of Proc	Amount of paged physical memory (working set) consumed by OutOfProc server, expressed in kilobytes. OutOfProc server is a service that executes DLLs for Interaction Processor without risking the integrity of the IP process. Its size is a function of any custom activities that might be added by the customer or third parties through these customization interfaces.
Post Office Server	Amount of paged physical memory (working set) that Post Office Server is using, expressed in kilobytes. Post Office Server (POS) is the CIC subsystem that provides platform independent access to Email services such as message store access and message delivery.
Reco	Amount of paged physical memory (working set) that Speech Recognition (ASR) is using, expressed in kilobytes.
Recorder Server	Amount of paged physical memory (working set) that Interaction Recorder Server is using, expressed in kilobytes.
Session Manager	Amount of paged physical memory (working set) that Session Manager is using, expressed in kilobytes.
SMS Server	Amount of paged physical memory (working set) that Simple Message Services Server is using, expressed in kilobytes.
Stat Alert Server	Amount of paged physical memory (working set) that Alert Server is using, expressed in kilobytes. Alert Services allows users and supervisors to define specific circumstances under which they are to be alerted and the means by which the alert is to occur.
Statistics Server	Amount of paged physical memory (working set) that Statistics Server (StatServer) is using, expressed in kilobytes. Statistics Server tracks important statistical information for real-time views and historical reporting.
Switchover	Amount of paged physical memory (working set) that the CIC automated switchover system is using, expressed in kilobytes.
Telephony Services	Amount of paged physical memory (working set) that Telephony Services is using, expressed in kilobytes.
Tracker Server	Amount of paged physical memory (working set) that Tracker Server is using, expressed in kilobytes. Interaction Tracker is composed of two server-side subsystems: Tracker Server and Tracker Tran Server (also called Transaction Server).
VPIM receiver	Amount of paged physical memory (working set) that Voice Profile for Internet Mail (VPIM) Receiver is using, expressed in kilobytes. VPIM a mechanism for identifying body parts that a sender deems critical in a multi-part Internet mail message.
Web Processor	Amount of paged physical memory that Web Processor is using, expressed in kilobytes. Web Processor is the CIC subsystem that handles all incoming web interactions and internal intercom chats.