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CIC Performance statistics

CIC performance statistics provide information about performance of CIC server. These statistics are updated at the regular statistics interval.

Statistic	Description
Available CPU	Available CPU in percent.
Average latency	Average Notifier/Queue Manager latency in milliseconds. This statistic is computed by sending no-op requests from Remoco to Queue Manager and then measuring the latency in the response from Queue Manager.
Free disk space logs	Amount of free space that is available on the drive where logs are saved.
Free disk space recordings	Amount of free space that is available on the drive where recordings are saved.
Free disk space system	Amount of free space that is available on the drive where the operating system resides.
Free disk space work	Amount of free space that is available on the drive that contains the CIC work directory.
IP CPU usage	Percentage of total CPU used by the Interaction Processor subsystem across all cores present in the machine.
Notifier CPU usage	Percentage of total CPU used by the Notifier subsystem across all cores present in the machine.
Page faults	Number of times that the operating system has to use the hard disk as a memory resource. A consistently large number of page faults may indicate that more RAM is required.
System latency	Round-trip time of a message through the Notifier subsystem. This statistic indicates the general latency of the PureConnect platform. A high latency value indicates that the server is busy and may require additional hardware resources. On a system that is not under load, this value is typically zero. On a moderately tasked system, a typical value is 50 to 100 ms. A system under heavy load may be higher. Values over 300 milliseconds may cause noticeable delays and could indicate that a hardware upgrade or handler optimization is needed.
Total CPU usage	The sum of CPU utilization reported by Windows across all cores present in the machine. A value of 100% on a four core machine would indicate that all cores are completely used.
Total disk space logs	Total amount of space that is available on the drive where log files are saved.
Total disk space recordings	Total amount of space that is available on the drive where recordings are saved.
Total disk space system	Total amount of space that is available on the drive where the operating system resides.
Total disk space work	Total amount of space that is available on the drive that contains the CIC work directory.
TS CPU usage	Percentage of total CPU used by the Telephony Services subsystem across all cores present in the machine.
TTS CPU usage	Percentage of total CPU used by the text-to-speech subsystem across all cores present in the machine.