Contents

Calibration Details Report

The Calibration Details Report displays a detailed assessment of the quality of any interaction. The report can be grouped by Scorer or Scored individuals.

The detailed information in the report includes:

Number of Scorecards
Average Score
Highest Score
Lowest Score
Median Score
Score Variance
Scored User
- Recording ID
- Variance
- Interaction ID
- Total Talk
- Total Hold
- Wrap-up Code
- Scorer
- Total Score
- Critical Score
- Non-Critical Score
- Pass/Fail
- Rank
Scoring User
- Scored User
- Variance
- Recording ID
- Total Score
- Critical Score
- Non-Critical Score
- Pass/Fail
- Rank
- Interaction ID
- Total Talk
- Total Hold
- Wrap-up Code

Parameters

The following parameters can be specified for the Calibration Details Report

Recording Date/Time
Questionnaire Name
Calibration Only
Media Type
Recording ID
Scoring User
Scored User
Workgroup Queue
Group Report by

Sample report

Click on the image below to view samples of this report.

Calibration Details by Scored User

Calibration Details by Scoring User

Report Element Descriptions

Report Element	Database Column or Computation
Questionnaire Name	QuestionnaireName
Media Type	MediaType
Recording ID	RecordingId
Interaction ID Key	QueueObjectIdKey
Number of Scorecards	Count(FormId)/Questionnaire
Highest Score	Max(CombinedPercentileScore)/Questionnaire
Lowest Score	Min(CombinedPercentileScore)/Questionnaire
Average Score	Average(CombinedPercentileScore)/Questionnaire
Median Score	Median(CombinedPercentileScore)/Quest.
Score Variance	(Highest Score - Lowest Score)/Questionnaire
Total Score	CombinedPercentileScore
Critical Score	CriticalScore
Non-Critical Score	NonCriticalPercentileScore
Rank	RankName
Pass/Fail	IsFailed
Total Talk	tConnected + tHeld
Total Hold	tHeld
Wrap-Up Code	WrapupCode
Scoring User	ScoringUserICUserId
Scored User	ScoredUserICUserId
High-Low Variance	High total score - low total score, grouped by Scoring User/Scored User

Stored Procedure

sprpt_QuestionnaireScores2
sprpt_QuestionnaireScore_count2
sprpt_CalibrationDetails_samp

Tables

ScoringSummary_viw
IR_RecordingMedia
IR_Event
IR_Questionnaire
IR_QDirectory
IR_QForm
InteractionSummary
Intx_Participant