Contents

Campaign Statistics Report

The Campaign Statistics Report displays detailed Dialing algorithm statistics. The statistics are reported to the interval level of detail, including record and agent counts, pace, and Campaign events.

The detailed statistics include:

Date and Time range
Count of numbers to dial after filters have been applied
Count of numbers to redial after a recycle operation
Total number of Agents for the time interval
Number of agents idle for the time interval
Percentage of agents idle for the time interval
Number of Non-Dialer agents
Percentage of Non-Dialer agents
Pace Dialer is placing calls. A negative number means Dialer is placing fewer calls than expected, in order to keep agents busy.
Base number of calls per agent (CPA)
Adjusted number of calls per agent
Number of Dialed calls in time interval
Penetration rate based on filter size--dialed calls divided by filter size
Percentage of Contacts dialed
Percentage of Right Party Contacts
Percentage of Abandoned Dials
Percentage of Abandons related to detections--call analysis detected a live party, or not
Percentage of Abandoned Contacts

Parameters

The following parameters can be specified for the Campaign Statistics report:

Date Time
Campaign
Site ID
Period Type
Display Legends

Sample report

Click on the image below to view a sample of this report.

Report Element Descriptions

Report Element	Database Column or Computation
Statistics in Date/Time Range
Date	Local (Date part of CallConnectedTimeUTC)
Time	Local (Time part of CallConnectedTimeUTC)
Filter	Sum(CampaignStats.FilterSize, Interval) / #Periods
Recycle	Sum(CampaignStats.RecycleSize, Interval) / #Periods
Agents Total	Sum(CampaignStats.TotalAgents, Interval) / #Periods
Agents Idle	Sum(CampaignStats.IdleAgents, Interval) / #Periods
Agents %Idle	#Idle % #Total
Agents NDir	Sum(CampaignStats.NonDialerAgents, Interval) /#Periods
Agents %NDir	#NonDialer % # Total
Pace	Sum(CampaignStats.Pace, Interval) / #Periods
CPA Base	Sum(CampaignStats.CPA, Interval) / #Periods
CPA Adj	Sum(CampaignStats.AdjCPA, Interval) / #Periods
Dials	Count of records of CallHistory (grouped by siteId, campaignname, Interval)
Filter Pen Rt	Dials / Avg(CampaignStats. Filtersize)
Contacts %Dials	Count(isContact = 1)/Number of Dials
RPC %Conts	Count(CallHistory.isRPC = 1) / Count(CallHistory.IsContact=1)
Abandons %Dials	Count(isAbandoned = 1)/ Number of Dials
Abandons %Dets	Count(isAbandoned = 1) / Count(caresult=1)
Abandons %Conts	Count(is Abandoned= 1) /Count(isContact=1)

Events in Date/Time Range
Date	Local (Date part of PeriodStartTimeUTC)
Time	Local (Time part of PeriodStartTimeUTC)
Event	CampaignStats.Event
Filter	CampaignStats.FilterSize
Recycle	CampaignStats.RecycleSize
Agents Total	CampaignStats.TotalAgents
Agents Idle	CampaignStats.IdleAgents
Agents %Idle	CampaignStats.IdleAgents
Agents NDir	CampaignStats.NonDialerAgents
Agents %NDir	CampaignStats.NonDialerAgents/CampaignStats.TotalAgents
Right Party Contacts DFA	RPC %Calls - Total Average(RPC %Calls)
Successes #	Count(CallHistory.isSuccess)
Successes %RPC	Count(CallHistory.isSuccess)/Count(CallHistory.isContact)
Successes DFA	%RPC - (Total Average %RPC)
Results Total	Sum(successresult)
Results per RPC	Sum(successresult) / (#RPC)
Results DFA (per RPC)	(Results per RPC) - (Total Average Per RPC)
Results Per Succ	Sum(successresult) / (#Success)
Results DFA (per Succ)	Results Per Succ - (Total Average Per Succ)

Stored Procedure

sprpt_CampaignStats2
sprpt_CampaignStats_count2

Tables

CallHistory
Individual