Campaign Success Results Report

The Campaign Success Results Report displays a campaign analysis by interval, including: Agent, Dials, Contacts, Successes, Right Party Contacts (RPC), and actual results.

The detailed statistics include:

• Site ID

• Campaign

• Day

• Time

• Agents

• Number of dials

• Number of contacts

• Contacts percentage of dials

• Number of Right Party Contacts (RPC)

• RPC percentage of dials

• RPC percentage of Contacts

• Number of successes

• Successes percentage of dials

• Successes percentage of Right Party Contacts (RPC)

• Number of results

• Results per RPC

• Results per agent

• Number of Abandons

• Abandons percentage of dials

• Abandons percentage of detects

• Abandons percentage of contacts

Parameters

The following parameters can be specified for the Campaign Success Results report:

• Date Time

• Campaign

• Site ID

• Wrap-up Category

• Period Type

• Display Legends

Sample report

Click on the image below to view a sample of this report.

 

Report Element Descriptions

Report Element	Database Column or Computation
Site ID	SiteId
Campaign	Campaignname
Day	Local (Date part of callplacedtimeUTC)
Time	Interval based on Local (Time part of callplacedtimeUTC)
Agents	Distinct Count (CallHistory.AgentId)
#Dials	Distinct Count of records (grouped by SiteId, Campaign, Day, Time)
# Contacts	Sum(CallHistory.IsContact)
Contacts %Dials	#Contacts / #Dials
#RPC	Sum(CallHistory.IsRPC)
RPC %Dials	# RPC / #Dials
RPC %Cnts	# RPC / #Contacts
# Successes	Sum(CallHistory.IsSuccess)
Successes %Dials	#Successes / #Dials
Successes %RPC	#Successes / #RPC
# Results	Sum(CallHistory.SuccessResult)
Results per RPC	#Results / #RPC
Results Per Agt	#Results / Agents
# Abandons	Sum(CallHistory.IsAbandoned)
%Dials Abandons	#Abandons / #Dials
%Dets Abandons	#Abandons / Sum(CallHistory.IsDetect)
%Cnts Abandons	#Abandons / #Contacts

 

Report Legends

Symbol	Description
Agents	The individual who conducted the call
#Dials	Number of dialed calls
%Dials	Percentage relative to dials, depending on the column it is the number of contacts or abandons divided by the number of dials
%Cnts	Depending on the column, it is the percentage of right party contacts or abandons related to the number of contacts
%RPC	Total results per right party contacts
%Dets	Percentage of abandons related to detections: call analysis detected a live party or not

Percentage Columns

The percentage columns, for example %Dials and %Cnts, display arrows to compare the row to the average for the day. Right arrows indicate entries that are similar to the average for the day, and fall within the middle 1/3 of all the percentages in the column.  Up arrows indicate entries that are higher than the average for the day, and fall within the top 1/3 of all the percentages in the column. Down arrows indicate entries that are lower than the average for the day, and fall within the lower 1/3 of all the percentages in the column.

 

Stored Procedure

• sprpt_CampaignSuccess2

• sprpt_CampaignSuccess_count2

 

Tables

• CallHistory