- Contents
Interaction Reporter Help
Call Analysis Report
The Call Analysis report displays a breakdown of call analysis results in summary, by hour of day, and by detailed result.
The information in this report includes:
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Call Analysis result
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Number of dials
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Hour
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Dials
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Live Voice count
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Live voice percentage
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Answering machine count
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Answering machine percentage
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Fax count
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Fax percentage
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SIT (Special Information Tones) count
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SIT percentage
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Failure count
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Failure percentage
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Unknown count
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Unknown percentage
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Percentage of total dials
Parameters
The following parameters can be specified for the Call Analysis report:
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Date Time
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Campaign
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Site ID
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Wrap-up Category
Sample report
Click on the image below to view a sample of this report.
Report Element Descriptions
|
Report Element |
Database Column or Computation |
|
CA Result |
Caresult: 0=Unknown; 1=Live Voice; 2=SIT, 3=FAX; 4=Answering machine; 5 and 6=Failure |
|
#Dials |
Count (*) grouped by siteId, CampaignName, Day, caresult |
|
Hour |
Computed based on callplacedtimeUTC |
|
Dials |
Count (*) grouped by siteId, CampaignName, Day, caresult, Hour |
|
Live Voce # |
Count (*) when caresult = 1 |
|
Live Voice percentage |
Live Voice # / Dials |
|
Ans Machine # |
Count (*) when caresult = 4 |
|
Fax # |
Count (*) when caresult = 3 |
|
Fax % |
Fax # / Dials |
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SIT # |
Count (*) when caresult = 2 |
|
SIT % |
SIT # / Dials |
|
Failure # |
Count (*) when caresult = 5 or caresult = 6 |
|
Failure % |
Failure # / Dials |
|
Unknown # |
Count (*) when caresult < 1 or caresult > 6 |
|
Unknown % |
Unknown # / Dials |
|
% Total Dials |
Dials/ Total Dials (per day) |
Stored Procedure
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sprpt_DialerCallAnalysis2
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sprpt_DialerCallAnalysis_count2
Tables
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CallHistory