(Graph) Outgoing Calls by User Report

This graph displays the sum of outgoing calls by user, listed by local user IDs.

Note
You should run this report for a fairly small number of users, since including too many users in the range may result in the information displayed illegible.

Parameters

You specify the range of dates and times, user queues, and site IDs as parameters. You can specify all or part of a day in the time range. The report is based on a logging subsystem that is updated every 10 seconds plus time dependent on implementation architecture or topology.

Report Log Tables	Interaction Administrator Unique Report Identifier
CallDetail	GRAPH_OUTGOING_CALLS_BYUSER_NAME

 

Graph Elements	Report Field or Value	Field or Value Description
Number of calls (vertical)	Sum of calls where CallDirection=Outbound	The number of outbound call attempts reported for each user specified. This includes busy and incomplete (e.g., wrong or invalid number) calls.
User names	LocalUserID	The name of each IC user specified in the report, but not System-owned calls.

Record Selection Criteria:

{CallDetail.ConnectedDate} in {?StartDateTime} to {?EndDateTime} and

{CallDetail.CallDirection} = "Outbound" and

{CallDetail.LocalUserId} in {?StartUser} to {?EndUser}and

{CallDetail.SiteId} in {?StartSiteId}to {?EndSiteId}

Note
The title of this graph is Number of Outbound Calls. The graph displays bar on change of Local User ID.groutusercalls and graphs on sum of outcounter.

Formulas

Outcounter Formula:

outcounter=If {CallDetail.CallDirection} = Outbound then 1 else 0