Contents

Line Detail Report

The Line Detail Report displays detailed line statistics. These statistics are grouped and summarized by site, line, month, week, day, and interval. The detailed statistics include:

Average number of lines available
Duration of time the line was in use
Maximum duration a line was available
Total amount of time the line was in use
Percentage of time the line was in use
Total number of calls for a line
Number of outbound calls on a line
Percentage of outbound calls on a line
Average call duration on a line
Percentage of outbound calls blocked on a line

Parameters

The following parameters can be specified for the Line Detail report:

Date Time Range
Line
Average Lines Available
Subtotal by (Month or Week #)

Sample report

Click on the image below to view a sample of this report.

Report Element Descriptions

Report Element	Database Column or Computation
Site ID	siteid
Line	lineId
Month	Computed based on dIntervalStart
Week	Computed based on dIntervalStart
Day	Computed based on dIntervalStart
Interval	Computed based on dIntervalStart
Avg Lines Available	AvgLinesAvailable
Duration per line	nDuration
Max. Avail duration	tResourceAvailable
Utilization (duration)	tSeized
Utilization (Percentage)	tSeized / tResourceAvailable
Total calls	nEntered
Number Calls Out	nEnteredOutbound
Percentage Calls Out	PercentCallsOut
Avg. Call duration	tSeized/nEntered
Percentage Out Blocked	PercentOutBlocked

Stored Procedure

LineActivity

Tables

ilinestats
linegrouplines
linegroupconfig