Contents

Line Group Summary Report

The Line Group Summary Report displays a summary of line group statistics. These statistics are grouped and summarized by site, line, month, week, and day. The summarized statistics include:

Average lines available
Duration per line
Maximum available duration
Utilization duration and percentage
Total number of calls
Number and percentage of calls out
Average call duration
Maximum call entered
Percentage all busy
Percentage of outbound calls blocked

Parameters

The following parameters can be specified for the Line Group Summary report:

Date Time Range
Line Group
Site ID
Subtotal by (Month or Week #)

Sample report

Click on the image below to view a sample of this report.

Report Element Descriptions

Report Element	Database Column or Computation
Site ID	siteid
Group ID	groupid
Month	Computed based on datetime
Week	Computed based on datetime
Day	Computed based on datetime
Interval	Computed based on datetime
Avg Lines Available	tResourceAvailable / nDuration
Duration per line	nDuration
Max. Avail duration	tResourceAvailable
Utilization (duration)	tSeized
Utilization (Percentage)	(tSeized / tResourceAvailable) * 100
Total calls	nEntered
Number Calls Out	nEnteredOutbound
Percentage Calls Out	(nOutboundEntered / nEntered) * 100
Average Call duration	tSeized / nEntered
Max calls entered	mEntered
Percentage All busy	(tAllBusy / tResourceAvailable) * 100
Percentage Out Blocked	(nOutboundBlocked / (nEnteredOutbound + nOutboundBlocked)) * 100

Stored Procedure

sprpt_LineGroupActivity

Tables

ILineGroupStats