- Contents
Interaction Reporter Help
Line Group Summary Report
The Line Group Summary Report displays a summary of line group statistics. These statistics are grouped and summarized by site, line, month, week, and day. The summarized statistics include:
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Average lines available
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Duration per line
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Maximum available duration
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Utilization duration and percentage
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Total number of calls
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Number and percentage of calls out
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Average call duration
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Maximum call entered
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Percentage all busy
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Percentage of outbound calls blocked
Parameters
The following parameters can be specified for the Line Group Summary report:
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Date Time Range
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Line Group
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Site ID
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Subtotal by (Month or Week #)
Sample report
Click on the image below to view a sample of this report.
Report Element Descriptions
Report Element |
Database Column or Computation |
Site ID |
siteid |
Group ID |
groupid |
Month |
Computed based on datetime |
Week |
Computed based on datetime |
Day |
Computed based on datetime |
Interval |
Computed based on datetime |
Avg Lines Available |
tResourceAvailable / nDuration |
Duration per line |
nDuration |
Max. Avail duration |
tResourceAvailable |
Utilization (duration) |
tSeized |
Utilization (Percentage) |
(tSeized / tResourceAvailable) * 100 |
Total calls |
nEntered |
Number Calls Out |
nEnteredOutbound |
Percentage Calls Out |
(nOutboundEntered / nEntered) * 100 |
Average Call duration |
tSeized / nEntered |
Max calls entered |
mEntered |
Percentage All busy |
(tAllBusy / tResourceAvailable) * 100 |
Percentage Out Blocked |
(nOutboundBlocked / (nEnteredOutbound + nOutboundBlocked)) * 100 |
Stored Procedure
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sprpt_LineGroupActivity
Tables
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ILineGroupStats