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Line Group Summary Report

The Line Group Summary Report displays a summary of line group statistics. These statistics are grouped and summarized by site, line, month, week, and day. The summarized statistics include:

  • Average lines available

  • Duration per line

  • Maximum available duration

  • Utilization duration and percentage

  • Total number of calls

  • Number and percentage of calls out

  • Average call duration

  • Maximum call entered

  • Percentage all busy

  • Percentage of outbound calls blocked

Parameters

The following parameters can be specified for the Line Group Summary report:

  • Date Time Range

  • Line Group

  • Site ID

  • Subtotal by (Month or Week #)

Sample report

Click on the image below to view a sample of this report.

 

Report Element Descriptions

Report Element

Database Column or Computation

Site ID

siteid

Group ID

groupid

Month

Computed based on datetime

Week

Computed based on datetime

Day

Computed based on datetime

Interval

Computed based on datetime

Avg Lines Available

tResourceAvailable / nDuration

Duration per line

nDuration

Max. Avail duration

tResourceAvailable

Utilization (duration)

tSeized

Utilization (Percentage)

(tSeized / tResourceAvailable) * 100

Total calls

nEntered

Number Calls Out

nEnteredOutbound

Percentage Calls Out

(nOutboundEntered / nEntered) * 100

Average Call duration

tSeized / nEntered

Max calls entered

mEntered

Percentage All busy

(tAllBusy / tResourceAvailable) * 100

Percentage Out Blocked

(nOutboundBlocked / (nEnteredOutbound + nOutboundBlocked)) * 100

 

Stored Procedure

  • sprpt_LineGroupActivity

 

Tables

  • ILineGroupStats